Change & Adoption Lead (Cybersecurity)

TL;DR

Change & Adoption Lead (Cybersecurity): Driving IT service experience transformation and technology adoption for a global workforce with an accent on user-centered design and change management strategies. Focus on mapping customer journeys, developing communication campaigns, and facilitating organizational alignment to enhance employee productivity.

Location: Remote (Must have legal authorization to work in the United Kingdom without employer sponsorship)

Company

A global cybersecurity leader providing an AI-driven platform and expert-led services to protect 600,000 organizations worldwide.

What you will do

• Map end-to-end IT service customer journeys to identify and resolve friction points.
• Execute change management strategies and communication campaigns to drive technology adoption.
• Lead focus groups, workshops, and training sessions for diverse employee populations.
• Translate user feedback into actionable recommendations for IT leadership.
• Develop ROI-driven business cases for service improvement and automation opportunities.
• Collaborate with process owners and engineering teams to implement best-in-class tooling.

Requirements

• Proven success leading organization-wide technology adoption programs in global enterprises with 1,000+ employees.
• Track record of mapping customer journeys and driving measurable improvements in CSAT/NPS.
• Ability to create engaging multi-channel communication and training content for technical and non-technical audiences.
• Proficiency with analytics tools such as Power BI or Tableau to develop dashboards and identify trends.
• Legal authorization to work in the United Kingdom without requiring employer sponsorship.
• Strong understanding of ITSM principles and experience with ITIL standards.

Culture & Benefits

• Remote-first working model as the primary option for most employees.
• Employee-led diversity and inclusion networks for community and advocacy.
• Annual charity initiatives, fundraising, and dedicated volunteer days.
• Global wellbeing days and monthly health and wellness webinars.
• Global fitness and trivia competitions to maintain team spirit.