Senior Manager, Operations (Healthcare)

TL;DR

Senior Manager, Operations (Healthcare): Directing administrative operations and service delivery for Student Health and Wellbeing services with an accent on operational excellence, team leadership, and process optimization. Focus on managing diverse administrative teams, overseeing clinical workflows, and ensuring compliance with regulatory policies in a high-volume university health environment.

Location: Must be based in Vancouver, BC (Point Grey campus)

Compensation: $6,747.50 - $9,701.42 CAD Monthly

Company

The University of British Columbia (hirify.global) is a global centre for research and teaching, consistently ranked among the top public universities in the world.

What you will do

• Direct day-to-day administrative functions across multiple health service locations.
• Manage and provide leadership to a diverse team of over 20 administrative staff.
• Oversee annual budgets, facility maintenance, and procurement of medical equipment.
• Develop and implement comprehensive policies, protocols, and procedures to ensure regulatory compliance.
• Lead the operational maintenance of electronic health record systems and user access controls.
• Collaborate with senior leadership to monitor and improve student, staff, and provider experiences.

Requirements

• Undergraduate degree in a relevant discipline.
• Minimum of three years of related experience (five years preferred).
• Demonstrated ability to lead diverse teams and foster respectful working environments.
• Experience developing and interpreting policies and procedures.
• Excellent organizational, interpersonal, and communication skills.
• Ability to manage multiple priorities and meet critical deadlines under pressure.

Nice to have

• Experience within a health care environment.
• Experience working with faculty, staff, and students in a post-secondary institution.
• Experience managing CUPE 2950 staff.
• Knowledge of provincial health legislation and administrative systems.

Culture & Benefits

• Opportunity to work in a collaborative, integrated health service environment.
• Commitment to anti-racism, equity, diversity, and inclusionary practices.
• Engagement in meaningful work that directly impacts student health and wellbeing.
• Professional development opportunities within a leading academic institution.