Senior Customer Engineer (Federal)

TL;DR

Senior Customer Engineer (Federal): Bridging technical expertise and sales strategy for edge infrastructure solutions with an accent on defense-sector requirements and complex system integration. Focus on leading technical demonstrations, proof-of-concepts, and driving solution architecture for AI/ML and connectivity deployments.

Location: Must be based in the United States

Salary: $188,000 - $235,000 USD

Company

hirify.global is a full-stack edge infrastructure company delivering compute, connectivity, and sovereign AI/ML solutions to remote environments globally.

What you will do

• Provide expert technical guidance to customers and sales peers regarding edge infrastructure products.
• Lead technical demonstrations, proof-of-concepts, and workshops tailored to specific client challenges.
• Collaborate cross-functionally to support sales, technical scoping, and proposal development.
• Cultivate strong relationships with key client stakeholders and technical decision-makers.
• Stay ahead of industry trends and competitive developments to identify opportunities for product innovation.
• Enhance field team understanding of technical concepts and selling strategies.

Requirements

• U.S. citizenship and eligibility for a Secret or higher security clearance.
• 5+ years of experience in a pre-sales, sales engineering, or solution architecture role.
• Conceptual understanding of networking fundamentals including IP, firewalls, SD-WAN, and satellite communication.
• Familiarity with cloud platforms, virtualization, containerization, and modern enterprise infrastructure.
• Proficiency in at least one core technical domain such as AI/ML infrastructure or connected devices.
• Excellent communication skills with the ability to engage both technical and non-technical audiences.

Nice to have

• Prior experience with MEDDPICC or similar sales methodologies.
• Demonstrable expertise in AI & Edge AI Solution Architecture.
• Experience with modular data center systems and rack solutions.
• Expertise in asset management systems and real-time telemetry integration.

Culture & Benefits

• Medical, dental, and vision insurance with subsidized costs.
• Health savings accounts (HSA) and flexible spending accounts (FSA).
• Retirement plan options including 401(k) and Roth 401(k).
• Unlimited paid time off (PTO).
• 14 paid company holidays per year.