Loan Servicing Manager (Finance)

TL;DR

Loan Servicing Manager (Finance): Overseeing daily operations of the Loan Servicing department for residential, commercial, and consumer loans with an accent on accuracy, compliance, and hands-on leadership. Focus on managing end-to-end servicing operations, ensuring regulatory compliance, and developing loan servicing staff.

Location: Gardner, Massachusetts (Remote work choices provided)

Salary: $67,000 – $100,500 annually

Company

A trusted financial institution committed to helping members achieve financial stability and long-term success while making a positive impact in the communities they serve.

What you will do

• Lead end-to-end loan servicing operations across residential, commercial, consumer, auto, and personal line of credit portfolios.
• Oversee commercial and secondary market loan servicing activities, including reporting, reconciliations, and collateral tracking.
• Ensure compliance with internal policies, investor requirements, and regulatory standards while supporting audits and process improvements.
• Supervise, coach, and develop Loan Servicing Specialists by managing workflow priorities and conducting performance reviews.
• Collaborate with lending, accounting, collections, compliance, and IT teams to ensure efficient workflows and a positive member experience.

Requirements

• High School diploma or equivalent with 5 years of experience in loan servicing, loan operations, or financial institution operations.
• Must be based in or able to work in Gardner, Massachusetts.
• Experience with escrow administration, insurance tracking, payoffs, lien releases, and UCC filings.
• Familiarity with applicable investor, secondary market, and regulatory requirements.
• Proficiency in Microsoft Office and lending, servicing, or core processing systems.
• Strong analytical, problem-solving, and organizational skills with high attention to detail.

Culture & Benefits

• Comprehensive health coverage including medical, dental, and vision insurance.
• 401(k) plan with employer matching for robust retirement planning.
• Life and disability insurance for added financial security.
• Health savings (HSA) and flexible spending accounts.
• Paid time off, flexible scheduling, and remote work options to support work-life balance.
• Collaborative, growth-oriented culture focused on innovation and professional development.