Manager, Contract Billing Team (SaaS)

TL;DR

Manager, Contract Billing Team (SaaS): Leading a team focused on billing readiness and PO collection for multi-year subscription renewals with an accent on operational performance and recurring revenue protection. Focus on optimizing billing processes, managing cross-functional escalations, and scaling repeatable operational workflows in Salesforce and ERP systems.

Location: Must be based in Manila, Philippines

Company

hirify.global provides simple, powerful, and secure solutions to help customers accelerate business transformation.

What you will do

• Lead and coach a team of Customer Contract Representatives, setting performance goals and service-level standards.
• Own end-to-end billing readiness for Year 2 and 3 renewals to protect recurring revenue and improve accuracy.
• Act as the primary escalation point for complex customer issues, contract discrepancies, and cross-functional blockers.
• Drive process improvements to reduce cycle times and manual effort, defining standard operating procedures (SOPs).
• Ensure high data accuracy across Salesforce contracts and billing opportunities, providing operational reporting.

Requirements

• 6–9 years of experience in Order Management, Contract Operations, Billing Operations, or Sales Operations.
• 2–3 years of people management experience.
• Strong working knowledge of Salesforce; ERP experience preferred.
• Bachelor’s degree or equivalent professional experience.
• Excellent written and verbal English communication skills.
• Location: Manila, Philippines

Nice to have

• SaaS or subscription-based business experience.
• Familiarity with NetSuite or similar ERP platforms.
• Process improvement or operational excellence background.
• Experience operating in a global or regional shared services environment.

Culture & Benefits

• People-first company culture emphasizing growth for employees and customers.
• Innovative and fast-paced work environment that values collaboration and accountability.
• Commitment to diversity, equity, and equal employment opportunities.