Technical Program Manager (Healthcare AI)

TL;DR

Technical Program Manager (Healthcare AI): Leading the technical delivery and system integration of AI agent and copilot solutions for pharmaceutical and healthcare clients with an accent on CRM and EMR integrations. Focus on managing the end-to-end delivery of complex AI pilots, defining technical roadmaps, and ensuring scalability from beta to general availability.

Location: Hybrid (San Francisco Office: Mon/Tues/Thurs)

Company

hirify.global is an AI communications company pioneering agentic solutions to connect healthcare stakeholders and improve patient outcomes.

What you will do

• Own the end-to-end technical delivery for new client integrations and AI solution pilots.
• Translate strategic business goals into detailed technical requirements and solution plans.
• Lead implementations for integrations with CRM (e.g., Salesforce), EMRs, and data platforms via APIs and Smart on FHIR.
• Define technical roadmaps for scaling integrations and manage cross-functional dependencies between Product and Engineering.
• Act as a consultative partner for Big Pharma and Provider clients, guiding them through design, QA, UAT, and go-live cycles.
• Establish program-level KPIs to monitor client ROI, such as time-to-therapy and patient activation rates.

Requirements

• 5+ years of experience in technical program management within a SaaS environment.
• Direct experience in Patient Access Hub or Life Sciences programs.
• Proven track record of leading multiple concurrent workstreams and defining technical roadmaps.
• Hands-on experience with APIs, CSVs, and CRM systems (specifically Salesforce).
• Experience shipping beta products from pilot through general availability, including hypercare cycles.
• Ability to bridge communication between business stakeholders and technical teams in a client-facing capacity.

Nice to have

• Familiarity with Mulesoft or similar integration tools.
• Experience with data integrations involving EMR or payor systems.
• Previous experience as an Operations lead in Patient Access Hubs.
• Expertise in SOP development and training for Patient Access Hub teams.
• Deep process knowledge of Benefits Verifications and Prior Authorizations.

Culture & Benefits

• Hybrid work model with catered lunches at the San Francisco office.
• Competitive salary, equity, and 401(k) plan.
• Comprehensive medical, dental, and vision insurance.
• Wellness stipend, generous PTO, and parental leave.
• Collaborative, mission-driven culture with bi-annual team offsites.

Hiring process

• Initial application and screening with the recruiting team.
• Virtual interviews to evaluate technical and program management skills.
• Final onsite loop to meet the team and assess cultural fit.
• Closing conversation with the CEO.