Fraud Operations Lead (Fintech)

Location: London, UK; office attendance two to three days per week

Salary: £79,551–£126,237 per year

Company

Klarna is building an everyday finance network serving over 120 million consumers across 26 countries, with a focus on AI-enabled financial services.

What you will do

• Own and evolve the fraud operations framework across consumer and partner fraud.
• Lead a team of fraud operations specialists while remaining hands-on with operational processes.
• Maintain operational quality and improve the consistency and effectiveness of workflows.
• Manage external vendors, monitor their performance, and retain critical expertise in-house.
• Connect fraud operations with prevention, detection, investigation, Product, Tech, Risk, and Compliance.
• Use operational insights and KPI data to guide scalable process improvements.

Requirements

• 5+ years of experience in fraud operations within fintech, payments, or a similar environment.
• Experience managing teams while performing hands-on operational work.
• Experience identifying inefficiencies and implementing scalable process improvements.
• Familiarity with fraud tooling, case management systems, and manual and automated workflows.
• Experience defining KPIs, analyzing data, and using results to guide decisions.
• Experience collaborating with cross-functional stakeholders and managing external vendors.

Nice to have

• Certified Fraud Examiner certification or equivalent.
• Hands-on experience in fraud prevention, detection, or investigation.
• Experience influencing tooling or automation improvements.
• Experience scaling an operations team as volumes grew.

Culture & Benefits

• Co-located team environment with regular collaboration in the London office.
• Opportunity to work on complex financial problems at scale.
• Non-obvious professional backgrounds and diverse perspectives are welcomed.
• English-language CV required for the application.