Fraud Operations Lead (Fintech)

TL;DR

Fraud Operations Lead (Fintech): Leading fraud operations and strategy to ensure efficient, high-quality outcomes across consumer and partner fraud with an accent on process optimization and team leadership. Focus on bridging operational execution with fraud intelligence, managing vendor relationships, and scaling fraud prevention workflows in a high-growth environment.

Location: London (Onsite)

Salary: £86,312–£98,395 GBP

Company

hirify.global is a global fintech company providing payment and shopping services.

What you will do

• Own and evolve the fraud operations framework while leading a team of specialists.
• Maintain hands-on involvement to ensure deep process understanding and operational quality.
• Manage external vendor relationships and performance to support operational workflows.
• Identify inefficiencies and implement scalable solutions to improve consistency and effectiveness.
• Act as a bridge between fraud operations and broader functions like prevention, detection, and investigation.
• Translate strategic priorities into scalable operational processes.

Requirements

• 5+ years of experience in fraud operations within fintech or payments.
• Proven experience managing teams while contributing to hands-on operational work.
• Strong background in process improvement and implementing scalable solutions.
• Familiarity with fraud tooling, case management systems, and automated workflows.
• Data-driven mindset with experience defining and tracking KPIs.
• Ability to collaborate with cross-functional stakeholders including Product, Tech, Risk, and Compliance.

Nice to have

• Certified Fraud Examiner (CFE) or equivalent certification.
• Experience in outsourcing or vendor-managed operations.
• Background in scaling operations in a high-growth environment.
• Experience influencing tooling or automation improvements.