VP Customer Success (SaaS)

TL;DR

VP, Customer Success (SaaS): Leading a global organization to drive value realization, adoption, and revenue retention for enterprise customers using a cloud-native AI data platform with an accent on cross-functional leadership and data governance. Focus on scaling customer success operations, optimizing lifetime value, and serving as the executive voice of the customer across product and go-to-market teams.

Location: Must be based in the United States

Salary: $245,000–$300,000 USD

Company

hirify.global is a cloud-native SaaS platform provider that unifies and governs fragmented data to fuel enterprise AI and digital transformation.

What you will do

• Lead and scale a global Customer Success organization to drive renewal rates and reduce churn.
• Define and operationalize a value realization framework tied to measurable customer business outcomes.
• Accelerate account expansion through cross-sell and upsell strategies.
• Serve as the executive voice of the customer across Product, Engineering, and Go-To-Market teams.
• Develop repeatable playbooks to drive impact across the entire customer journey from onboarding to value realization.
• Participate in executive councils to guide product strategy and thought leadership.

Requirements

• 15+ years of experience in highly regulated environments including Life Sciences, Healthcare, or Financial Services.
• Deep expertise in SaaS, PaaS, and IaaS business models.
• Proven track record in managing influence through persuasion, negotiation, and consensus-building.
• Strong analytical and process-oriented mindset with a focus on recurring revenue drivers.
• Experience with MDM, Cloud, and Enterprise data ecosystems.
• Bachelor’s degree required, preferably in Computer Science or a related field.

Culture & Benefits

• Commitment to a Customer First culture and collaborative values.
• Flexible work arrangements supported by a distributed workforce model.
• Focus on continuous learning, professional development, and internal knowledge sharing.
• Equal opportunity workplace dedicated to diversity and inclusion.