Client Services Analyst

TL;DR

Client Services Analyst: Acting as a primary liaison between customers and Paragon Asset Recovery to manage inquiries, generate reports, and ensure successful engagement delivery. Focus on identifying operational efficiencies, solving complex client issues, and maintaining high levels of customer satisfaction through data-driven analysis.

Location: Must be based in the United States

Salary: $60,000 per year

Company

hirify.global is a leading provider of debt recovery and financial solutions, operating several specialized subsidiaries including Paragon, Brown & Joseph, and SubroIQ.

What you will do

• Serve as the primary point of contact for customer inquiries and requests.
• Generate management reports and address internal department needs.
• Perform periodic analysis of customer engagements to identify issues and recommend solutions.
• Identify opportunities for process efficiencies and service enhancements.
• Manage multiple accounts simultaneously while ensuring successful project completion.
• Assist in special projects and support other departments as needed.

Requirements

• Bachelor’s degree in a business-related field or equivalent professional training.
• Proven experience in customer service or project management.
• Advanced proficiency in the MS Office suite.
• Strong organizational, prioritization, and time management skills.
• Ability to work independently in a fast-paced environment.
• Excellent written communication and problem-solving abilities.

Nice to have

• Experience with SQL, PowerBI, or Prezi.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance with minimal employee premiums.
• Generous 18 days of PTO starting from the first year.
• 9 paid holidays annually.
• 401(k) retirement plan with a competitive company match.