Senior Collections Manager (Fintech)

TL;DR

Senior Collections Manager (Fintech): Owning and optimizing end-to-end accounts receivable and collections operations with an accent on workflow automation, partner governance, and financial process scalability. Focus on integrating AI tooling, ensuring audit-readiness, and managing complex billing ecosystems within a regulated multi-entity environment.

Location: Must be based in Berlin, Germany (Hybrid role).

Company

hirify.global is a leading fintech company providing an intuitive tax filing app that has helped millions of users secure over 3.5 billion euros in tax refunds.

What you will do

• Own and maintain the AR aging report while ensuring payment failure resolution SLAs are met.
• Deliver collections, AR, and chargeback inputs for month-end closing processes.
• Design and implement at least three workflow automations or process improvements annually.
• Integrate AI tooling into operational processes like exception triage and partner reporting.
• Manage external partner relationships with vendors such as Troy, Adyen, and Chargebee.
• Create and maintain comprehensive SOPs and runbooks to ensure audit-readiness.

Requirements

• 3–5 years of hands-on experience in AR and collections operations with direct accountability for recovery workflows.
• Proven track record of managing third-party vendors against SLAs and KPIs.
• Operational experience with billing platforms, PSPs, and ERPs (Chargebee, Adyen, and NetSuite preferred).
• Ability to independently build and maintain operational reports using SQL and BI tools like Looker.
• Experience working in a regulated, multi-entity environment with a focus on documentation and audit trails.

Culture & Benefits

• 30 annual vacation days and flexible working hours.
• Employee stock options for all team members.
• Generous learning budget and internal L&D guidance.
• Work from abroad policy for up to six weeks per year.
• Holistic well-being support including mental health coaching and yoga.
• Dog-friendly office environment in Berlin.