Senior IT Support Specialist (EdTech)

Senior IT Support Specialist

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Posted Date May 18, 2026 Employment Type Full-time Experience Level Not Applicable Location India Annual Salary 72,000 INR Category ** Networking ** Company **the language skool **

Senior IT Support Specialist

IT Support Specialist The Language SKOOL India · Remote · Full-time Remote – India 6–10 yrs exp 6–10 LPA EdTech / Education 10AM to 7 PM , Six days a week 🚀 A senior role for a seasoned IT professional ready to own our full digital ecosystem — from infrastructure and vendor relationships to website, LMS, and social handles — all in a remote-first EdTech environment. About The Language SKOOL The Language SKOOL is a remote-first EdTech organisation delivering high-quality language education. As we grow, we need a senior, experienced IT professional who can independently manage our entire technology landscape, lead vendor partnerships, and ensure our digital presence remains seamless and secure. Role overview As Project Manager – IT Support Specialist , you will serve as the organisation's IT lead — overseeing infrastructure, managing third-party vendors, handling all digital platforms, and coordinating IT projects from initiation to closure. This is a high-ownership, senior individual-contributor role with strategic visibility. Key responsibilities IT infrastructure & support

• Manage and maintain all organisation email accounts and domain ( MS Teams)
• Handle domain registration, DNS configuration, SSL certificates, and timely renewals
• Provide day-to-day IT helpdesk support to all remote team members
• Manage cloud platforms — OneDrive, Zoom, MS Teams
• Ensure cybersecurity best practices — 2FA, password policies, data backups, and access control
• Onboard and offboard users across all digital tools and platforms
• Maintain IT asset inventory and software license tracking

Interested in remote work opportunities in IT & Network Engineering? Discover IT & Network Engineering Remote Jobs featuring exclusive positions from top companies that offer flexible work arrangements. Website & LMS management

• Maintain, update, and troubleshoot the organisation's website (WordPress or similar CMS)
• Manage and administer the Learning Management System (LMS) — user access, content upload, and issue resolution
• Coordinate with developers or agencies for website enhancements and upgrades
• Monitor website uptime, performance, and security patches

Third-party web handle management

• Monitor all third-party digital accounts — LinkedIn, Instagram, Facebook, YouTube, Microsoft teams, and other platforms
• Monitor platform policy changes and ensure accounts remain compliant
• Handle account recovery, verification, and access management for all digital handles

Vendor management

• Identify, evaluate, and onboard third-party IT vendors and service providers
• Negotiate contracts, SLAs, and pricing with hosting providers, software vendors, and freelancers
• Manage ongoing vendor relationships — track deliverables, renewals, and performance
• Evaluate and recommend new tools and platforms to improve efficiency and reduce costs
• Maintain a vendor register with contract timelines, costs, and contact details

Project management

• Lead and coordinate all IT-related projects from planning through to delivery
• Maintain project timelines, track milestones, and communicate progress to leadership
• Prepare periodic IT reports and present recommendations to management

Browse our curated collection of remote jobs across all categories and industries, featuring positions from top companies worldwide. What we are looking for

• Bachelor's degree in IT, Computer Science, or a related field (or equivalent proven experience)
• 6–10 years of experience in IT support, system administration, or IT project management
• Proven experience managing third-party vendors, SLAs, and IT contracts
• Hands-on experience with domain management, DNS, web hosting, and SSL
• Proficiency in website management via WordPress or any CMS platform
• Experience administering an LMS
• Strong experience managing social media and third-party web handles at an organisational level
• Excellent project coordination and communication skills
• Comfortable working independently in a 100% remote environment

Good to have PMP / PRINCE2 certification Basic HTML / CSS cPanel / WHM Google Analytics Zapier / automation tools SEO basics Cybersecurity certifications Canva / design basics Compensation & perks Annual CTC 6–10 LPA Based on Experience Work mode 100% Remote

• Flexible working hours — results over clock-in time
• Annual performance-based increment
• High ownership role with direct visibility to leadership
• Opportunity to shape the IT strategy of a growing EdTech organisation

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