IT Support Engineer

TL;DR

IT Support Engineer (System Administration): Managing the full employee IT lifecycle and a 100+ SaaS stack for a distributed team with an accent on system reliability, security, and automation. Focus on building frictionless infrastructure, proactive monitoring, and scalable processes to minimize manual support tickets.

Location: Must be based in GMT+1 to GMT+7 time zones

Company

hirify.global acquires and scales profitable mobile apps, operating as a lean, high-ownership team with over 80 million downloads.

What you will do

• Own the full employee IT lifecycle, including joiner/mover/leaver flows and access reviews.
• Administer the core SaaS stack, including Google Workspace, GCP, Jira, Notion, and 1Password.
• Run 2nd-level support to troubleshoot hardware, software, and connectivity issues.
• Manage DNS and domain registrars to ensure clean, documented records.
• Build monitoring and alerting systems to proactively address IT issues.
• Maintain comprehensive documentation in the CMDB and Knowledge Base.

Requirements

• 3+ years of experience as a System Administrator, IT Operations Specialist, or IT Support Engineer.
• Strong hands-on Google Workspace administration experience.
• Familiarity with GCP, Jira, Notion, and 1Password.
• Experience with monitoring and alerting tools for internal IT.
• Must be based in GMT+1 to GMT+7 time zones.
• Ownership mindset with strong communication and prioritization skills.

Nice to have

• Experience with Terraform or other infrastructure-as-code tools.
• Exposure to identity providers, SSO/SCIM provisioning, and zero-trust setups.

Culture & Benefits

• Fully remote, results-oriented work environment.
• Small, senior team with direct access to decision-makers.
• Focus on building scalable, long-term systems rather than repetitive ticket-closing.
• Drama-free, systematic problem-solving culture.