RN Nurse Navigator (Care Connect)

TL;DR

RN Nurse Navigator (Care Connect): Facilitating patient access to clinical and supportive care services within the Allegheny Health Network with an accent on clinical triage, scheduling, and multidisciplinary coordination. Focus on managing high-volume inbound and outbound patient inquiries in a fast-paced call center environment while ensuring quality care delivery.

Location: Must be based in or near the Pittsburgh or Erie region, Pennsylvania

Company

hirify.global is a large healthcare organization and parent company of the Allegheny Health Network, providing comprehensive clinical and supportive care services.

What you will do

• Serve as the primary point of contact for patients, managing inbound and outbound calls with a professional and service-oriented approach.
• Perform professional nursing assessments and prioritize treatments based on clinical urgency.
• Coordinate appointments and facilitate patient flow across multidisciplinary teams, including physicians and supportive care services.
• Ensure accurate demographic and payor information is maintained within the billing system.
• Assist non-clinical staff with clinical inquiries and identify at-risk patients for appropriate screening.
• Collaborate with physician offices and facilities to ensure comprehensive patient care coordination.

Requirements

• Current State of PA RN licensure or multi-state licensure through the eNLC
• Minimum 1 year of nursing experience in a specialty area
• Must reside within the Pittsburgh or Erie region
• Valid CPR certification
• Ability to obtain required background clearances (Act 33, 34, and 73)
• High School Diploma or GED

Nice to have

• Bachelor’s Degree in Nursing
• 1 year of experience in Emergency Room or ICU settings
• 1 year of experience in adult medicine or surgery
• 1 year of experience in a call center or telehealth environment
• Certification in a relevant area of expertise

Culture & Benefits

• Opportunity to work within a large, established healthcare network.
• Focus on professional development and clinical excellence.
• Collaborative team environment supporting multidisciplinary patient care.
• Adherence to high ethical and legal standards in healthcare delivery.