English And Georgian Speaking Support Associate (Customer Support)

TL;DR

English and Georgian Speaking Support Associate (Customer Support): Assisting customers, courier partners, and venues via live chat and phone with an accent on smooth and efficient delivery operations. Focus on solving user problems in a fast-paced environment and collaborating with internal teams to improve the support function.

Location: Onsite in Tbilisi, Georgia

Company

hirify.global is a global technology-driven delivery platform providing services for customers, couriers, and merchants.

What you will do

• Assist customers, courier partners, and venues across multiple countries via live chat and phone.
• Ensure smooth and efficient delivery operations.
• Contribute to the growth and improvement of the support function.
• Collaborate with the team and other hirify.global departments to optimize service quality.

Requirements

• Fluent in written and spoken Georgian.
• Professional working proficiency in written and spoken English.
• Availability to work 5 days per week across different shift types (morning, evening, weekend) as operations are 24/7.
• Strong communication skills and a naturally customer-focused approach.
• Ability to learn quickly and multitask in a fast-paced environment.

Culture & Benefits

• Medical insurance and sports discounts.
• 24 paid vacation days.
• hirify.global credits cashback benefit.
• hirify.global-wide training and development programs.
• Supportive, high-growth environment with office perks like fruits and drinks.