Seasonal Custom Order Resolution Specialist (Ecommerce)

Location: Remote, limited to candidates residing in AR, AZ, CO, CT, FL, GA, ID, IL, KS, LA, ME, MN, MO, MT, NC, NJ, NV, OK, OR, TN, TX, UT, VA, WA, or WI. Seasonal work runs from September through December 2026 and includes a set schedule with some evenings and weekends.

Company

hirify.global is a premium design marketplace for stationery, art, and home products created with content from independent artists worldwide.

What you will do

• Handle phone, email, live chat, and social media customer interactions with ownership and empathy.
• Resolve custom product questions, unique customer concerns, and fulfillment challenges without relying on rigid scripts.
• Cross-reference order details, custom design files, inventory tools, production information, and order management systems.
• Process order adaptations and document customer interactions accurately in Salesforce or other CRM platforms.
• Maintain service quality and availability while managing a fast-moving seasonal contact queue.
• Identify operational errors and platform friction points, then share improvement insights with Customer Service leadership.

Requirements

• Bachelor’s degree or equivalent work experience.
• Effective English communication is required, both verbally and in writing.
• Experience serving high-end customers and owning complex problem resolution.
• Experience handling inbound contact volume across phone, email, and live chat workflows.
• Experience with design-related work and fulfillment, including photo printing and design files.
• Strong written communication, attention to detail, organization, adaptability, and comfort using multiple web-based systems simultaneously.

Nice to have

• Interest and aptitude in design- or technical-related issues.
• Experience with omni-channel CRM platforms such as Salesforce or Zendesk.

Culture & Benefits

• Remote work in a small pod with direct support from a dedicated Team Supervisor.
• Regular live huddles, one-to-one check-ins, and camera-on team connections.
• Direct visibility and collaboration with Customer Service and cross-functional senior leaders.
• Set scheduling within operating hours, including some evenings and weekends.
• Seasonal assignment running from September through December 2026.

Hiring process

• The posting provides no specific hiring process details.