Customer Success Manager (HRTech)

TL;DR

Customer Success Manager (HRTech): Driving adoption and measurable outcomes for customers using the hirify.global Talent Cloud with an accent on strategic partnership and risk management. Focus on building success plans, monitoring account health via Gainsight, and collaborating with Account Management to support renewals and expansion.

Location: Hybrid (Holmdel, New Jersey)

Salary: $56,000 – $80,000 OTE

Company

hirify.global is a provider of Talent Cloud solutions committed to diversity and inclusive hiring environments.

What you will do

• Act as the primary strategic partner for assigned customers to drive product adoption and measurable outcomes.
• Build and maintain customer success plans aligned with goals and adjust them as priorities shift.
• Monitor account health using Gainsight to identify risks early and implement mitigation plans.
• Partner with Account Management to provide adoption insights for EBRs/QBRs and renewal strategies.
• Identify expansion opportunities based on usage signals and workflow maturity.
• Relay product feedback to influence the roadmap and facilitate engagement with new features.

Requirements

• Must be based in or able to work in a hybrid setup in Holmdel, New Jersey
• 2–5+ years of experience in Customer Success, Account Management, or a customer-facing SaaS role.
• Proven experience managing a book of business in a SaaS environment.
• Ability to use data and analytics to produce actionable customer-facing recommendations.
• Familiarity with Gainsight or similar CS tooling and CRM workflows.
• Strong relationship-building skills across multiple stakeholder levels.

Culture & Benefits

• Competitive health and wellness benefits including medical, dental, and vision.
• Financial security with 401(k) and life/AD&D insurance.
• Work-life balance through an open vacation policy, sick days, and designated quiet hours each workday.
• Support for family with bonding and parental leave and dependent care.
• Professional growth via tuition reimbursement.