Sr. Support Engineer (VMware)

TL;DR

Sr. Support Engineer (VMware): Providing expert-level remote support for mission-critical VMware components with an accent on complex troubleshooting, configuration, and incident resolution. Focus on maintaining high-quality customer experiences, managing 24/7 on-call rotations, and delivering technical solutions across the VMware technology stack.

Location: Must be based in the United States and have US Citizenship.

Salary: $128,000–$160,000

Company

hirify.global is a global provider of mission-critical enterprise software support, managed services, and AI-driven solutions for major platforms like Oracle, SAP, and VMware.

What you will do

• Evaluate and resolve complex customer issues using methodical troubleshooting and expert VMware knowledge.
• Provide hands-on assistance to end users via remote connectivity and collaborative web meetings.
• Develop and implement new or modified configurations to resolve incidents.
• Create scripts to identify, analyze, and correct data issues.
• Participate in a 24/7/365 on-call rotation and support clients during specific business hours.
• Document remediation, test results, and approvals thoroughly.

Requirements

• Must be based in the United States and have US Citizenship.
• 10+ years of experience across the VMware technology footprint.
• Technical expertise in vSphere, vCenter, vSAN, NSX, SRM, and Aria Suite.
• Demonstrable history of solving complex problems across multiple components.
• Fluent English communication skills (verbal and written).
• Bachelor’s degree in Computer Science or equivalent experience.

Nice to have

• Expert knowledge of NSX and Tanzu.
• Experience with Dell VxRail, VCF, Aria Automation, Horizon View, and VMware TKG.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) program with company contributions.
• Paid Parental Leave and generous Paid Time Off (PTO).
• Disability insurance coverage.
• Collaborative virtual team environment focused on mutual respect and professional growth.