Mobile Transition Support Administrator (Telecommunications)

TL;DR

Mobile Transition Support Administrator (Telecommunications): Coordinating the seamless transition of customer mobile services onto the hirify.global network with an accent on logistics, stakeholder coordination, and administrative precision. Focus on managing SIM distribution, troubleshooting mobile data/voice products, and optimizing work order allocation.

Location: Macquarie Park, NSW, Australia (Onsite)

Company

hirify.global is an Australian telecommunications company delivering more than 11 million services across mobile, broadband, and digital solutions.

What you will do

• Coordinate logistics for SIM card labelling, packaging, and distribution.
• Liaise with Sales, Account teams, customers, and vendors throughout the transition lifecycle.
• Manage administrative tasks, documentation, and reference materials for active orders.
• Support data collection activities including SMS/call campaigns and exception reporting.
• Handle customer inquiries, troubleshoot mobile issues, and execute test calls.
• Oversee incoming customer calls and manage work order allocation to Transition Leads.

Requirements

• At least 2 years' experience working with mobile services.
• Strong knowledge of Telco mobile data and voice products troubleshooting.
• Proven ability in change management and project coordination.
• Proficiency in Microsoft Excel.
• Excellent communication and stakeholder engagement skills.
• Ability to manage competing priorities and meet tight deadlines.

Nice to have

• ITIL, Lean Six Sigma, or Agile certifications.
• Additional Telco industry experience.

Culture & Benefits

• Competitive remuneration with $80 monthly credit and 25% off hirify.global products.
• Collaborative office campus featuring a gym, on-site childcare, cafes, and health services.
• Flexible leave policies, including 'Connected' days for culture, family, and health.
• Inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
• Professional development opportunities via hirify.global U industry-focused micro-credentials.
• 24/7 access to free counselling and wellbeing support services.