Senior Technical Support Specialist (FinTech)

TL;DR

Senior Technical Support Specialist (FinTech): Supporting merchants during integration with Noda’s open banking payment platform with an accent on technical troubleshooting and payment flow optimization. Focus on diagnosing complex incidents using logs and monitoring tools, coordinating with engineering teams, and scaling internal support processes.

Location: Remote (any location)

Company

hirify.global is one of the world's largest groups of social discovery companies, specializing in globally impactful social entertainment platforms.

What you will do

• Support merchants during the integration process with Noda’s payment solutions.
• Investigate complex technical and payment-related issues using logs, monitoring tools, and internal systems.
• Diagnose incidents, identify root causes, and coordinate resolutions with internal engineering teams.
• Collaborate with Payments, Automation, SRE, Account Management, and Product teams to ensure stable operation.
• Improve and maintain technical documentation, integration guides, and the internal knowledge base.
• Mentor junior team members and help elevate support standards across the team.

Requirements

• 4+ years of experience in Technical, Integration, or Payment Support roles.
• Proven experience with FinTech, payment systems, PSPs, or open banking products.
• Strong understanding of HTTP, APIs, client-server architecture, and payment flows.
• Hands-on experience with logs and monitoring tools (e.g., Kibana) and SQL/NoSQL databases.
• Fluent Russian and English (B2 or higher) required.
• Must be able to work remotely.

Culture & Benefits

• Full-time remote work opportunity.
• 28 calendar days of vacation and 7 wellness days per year.
• Health benefits including up to $1,000 gross annual compensation for insurance or medical fees.
• Workplace organization reimbursement up to $1,000 gross every 3 years.
• 50% payment for professional training, international conferences, and meetings.
• Corporate discounts for English lessons and a gamified internal gratitude system.