Product Operations Manager II (Media)

TL;DR

Product Operations Manager II (Media): Managing the enablement of content platforms and tools to drive operational excellence in worldwide distribution and monetization with an accent on system workflows and cross-functional collaboration. Focus on translating technical requirements for business partners, optimizing the media supply chain, and delivering actionable insights from platform metrics.

Location: Glendale, California, United States

Salary: $106,900 – $143,300

Company

A global organization of technologists at hirify.global building the technological backbone for the company's media business globally.

What you will do

• Serve as a platform expert, analyzing customer requests and documenting patterns to drive system improvements.
• Guide the day-to-day activities of a remote team of business analysts supporting multiple systems.
• Own stakeholder engagement, including user onboarding, training, and resolving support inquiries.
• Coordinate communication for product end-users, including feature release notes and strategic announcements.
• Lead root cause analysis for critical outages and provide monthly performance retrospectives to leadership.
• Participate in organizational Product Operations initiatives to improve documentation and team culture.

Requirements

• Minimum 3 years of experience in a professional role supporting clients in a technology/product environment.
• Familiarity with content distribution and enterprise systems, such as asset and metadata management.
• Experience with defect management processes and bridging the gap between Engineering and end users.
• Excellent communication skills for navigating internal and external stakeholders.
• Ability to craft various documents, from operational guides to formal release notes.
• Bachelor’s degree in a related field or equivalent work experience.

Culture & Benefits

• Work within a highly innovative environment blending imagination and world-class technology.
• Opportunity to impact global brands including hirify.global+, Hulu, and ESPN.
• Comprehensive medical, financial, and other corporate benefits.
• Inclusive and welcoming team environment.
• Potential for bonus and long-term incentive units.