Client Onboarding Executive (Fintech)

TL;DR

Client Onboarding Executive (Fintech): Managing the end-to-end onboarding journey for micro SMEs in Singapore with an accent on regulatory compliance and speed of execution. Focus on streamlining workflows using AI tools, ensuring 100% data accuracy in statutory filings, and maintaining high CSAT.

Location: Must be based in the Philippines (Remote)

Company

hirify.global is a tech-enabled fintech and corporate services provider helping micro SMEs automate back-office tasks like incorporation, accounting, and payments.

What you will do

• Own the end-to-end client onboarding journey to ensure a tailored and delightful experience.
• Maintain 100% accuracy in client billings, statutory filings, and adherence to Terms & Conditions.
• Execute workflows to achieve a processing time of less than three business days.
• Apply expertise in ACRA regulations, the Companies Act 1967, and AML/CFT policies to ensure absolute compliance.
• Utilize AI-driven automation tools to transition toward a system-driven, efficient workflow.
• Collaborate with Compliance, Corporate Secretary, and Sales teams to resolve client queries and optimize the experience.

Requirements

• Degree or diploma in Business Administration or equivalent.
• Experience in client-facing roles handling sensitive information and complex client matters.
• Must be based in the Philippines.
• Proficiency with Google Workspace, Microsoft applications, and productivity software.
• Strong understanding of Singapore regulatory compliance (ACRA, AML/CFT) is highly preferred.
• Ability to thrive in a fast-paced, technology-driven environment.

Culture & Benefits

• Culture based on humility, kindness, and inclusivity.
• Flexible work arrangements with a results-oriented approach to hours.
• Competitive market salaries and a $1,200 wellness allowance.
• Generous paid time off and holiday schedules.
• Eligibility for an employee share ownership plan (ESOP).
• Significant autonomy and access to training programs, including a regional center of AI excellence.

Hiring process

• One-Way Video Interview or Talent Acquisition screen.
• Technical Round: 60-minute interview with the Hiring Manager.
• Soft Skills Assessment: 45-minute interview with the leadership team.
• Offer and reference checks.