Senior Deployment Engineer (AI)

TL;DR

Senior Deployment Engineer (AI): Building and optimizing the technical implementation of AI agents for customer experience platforms with an accent on API integrations, automation logic, and agent behavior. Focus on resolving complex technical blockers, developing account-specific integrations, and scaling deployment patterns across strategic accounts.

Location: Remote (Toronto, Buenos Aires, Kitchener-Waterloo, Mexico City, Montreal, Phoenix, Rio de Janeiro, Salt Lake City, Sao Paolo)

Company

hirify.global is creating an intelligence layer for customer experience using AI agents that learn, remember, and act across every customer touchpoint.

What you will do

• Act as the technical lead within deployment pods for strategic accounts, bridging the gap between customer needs and internal engineering.
• Diagnose and resolve complex technical blockers, including integration failures, Zendesk configuration issues, and automation gaps.
• Develop account-specific automations and integrations that are not supported out-of-the-box.
• Manage the end-to-end technical onboarding for new accounts to ensure integrations are live and data is flowing.
• Identify recurring technical patterns across accounts to inform product and engineering roadmaps.
• Participate in technical scoping during late-stage sales to determine feasibility before contracts are signed.

Requirements

• 5+ years of experience in technical implementation, integration engineering, or software engineering with a customer-facing component.
• Strong working knowledge of CX platforms (Zendesk, Gorgias, etc.), including API integrations, webhooks, and automation logic.
• Practical AI fluency with experience configuring, testing, and iterating on LLM-powered agent behavior.
• Proficiency with Shopify, e-commerce platform integrations, and REST APIs.
• Ability to communicate complex technical concepts to customers without relying on jargon.
• Must be based in one of the specified cities (Toronto, Buenos Aires, Kitchener-Waterloo, Mexico City, Montreal, Phoenix, Rio de Janeiro, Salt Lake City, Sao Paolo).

Culture & Benefits

• Competitive salary and opportunity for equity or stock grants.
• Dedicated learning budget to support professional growth.
• Premium AI tool subscriptions including ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable.
• Work within a small, high-impact, globally distributed team at the bleeding edge of CX and AI.
• Culture of extreme ownership, direct feedback, and high standards.