Forward Deployed Engineer (AI)

TL;DR

Forward Deployed Engineer (AI/CCaaS): Leading the deployment of AI Applications including Voice Agents and Intelligent Routing across customer environments with an accent on technical implementation, customer engagement, and Contact Center transformation. Focus on translating business requirements into deployed AI solutions and building REST API integrations with major CRM platforms.

Location: Remote, Must be based in the United States

Salary: $95,000–$150,000 USD

Company

hirify.global is a leading provider of cloud communications and collaboration technology designed to help companies connect better.

What you will do

• Lead customer-facing AI Application deployments from kickoff through go-live and hypercare.
• Facilitate discovery workshops with IT, Contact Center, CX, and executive stakeholders to define business requirements.
• Configure and deploy AI Receptionists, Intelligent Routing Agents, and custom AI workflows across voice and digital channels.
• Integrate AI Applications with enterprise platforms including Salesforce, HubSpot, Microsoft Dynamics 365, ServiceNow, and Zendesk.
• Build and test REST API integrations, webhook configurations, and CRM writeback processes.
• Partner with Product and Engineering teams to communicate customer feedback and product gaps.

Requirements

• Must be based in the United States
• 2-3+ years of experience in Professional Services, solutions engineering, or technical implementation for SaaS/Cloud.
• Experience with Contact Center technologies (IVR, ACD, queue management) or platforms like RingCentral, Zoom, Five9, or Genesys.
• Familiarity with Conversational AI, LLM-Based Assistants, or AI Routing technologies.
• Hands-on experience with APIs, webhooks, JSON/XML mapping, and OAuth 2.0.
• Ability to produce technical documentation such as BRDs, SDDs, and SOWs.

Nice to have

• 3-5 years of experience in UCaaS, CCaaS, or AI Application Deployment.
• Certification in Contact Center platforms (e.g., Five9, NICE CXone, Genesys Cloud).
• Experience configuring LLM prompt templates and conversation flows (e.g., Voiceflow, Dialogflow CX).
• Scripting ability in Python or JavaScript for data transformation and API parsing.
• Knowledge of HIPAA, PCI-DSS, or other Contact Center regulatory requirements.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Flexible PTO policy.
• Annual professional development budget.
• Paid parental leave.
• Environment focused on teamwork, transparency, and promoting from within.

Hiring process

• Application review.
• Interview stage.
• Hiring decision.