Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Managing high-value SMB portfolios to drive satisfaction, retention, and expansion with an accent on strategic partnership building and consultative growth. Focus on leveraging data analytics for QBRs, optimizing customer experience frameworks, and bridging gaps between Sales and Product teams.

Location: Must be based within commuting distance of hubs in Chicago or Boston

Salary: $94,000 – $122,000 (Base + Commission)

Company

Intelligent platform for travel and spend management that automates bookings, expenses, and invoice processing.

What you will do

• Own a high-value SMB portfolio, building multi-threaded relationships with C-suite decision-makers.
• Drive consultative growth by identifying and executing profitable upsell and expansion opportunities.
• Conduct data-driven Quarterly Business Reviews (QBRs) and create scalable reporting frameworks.
• Act as a product expert to ensure clients maximize ROI through the adoption of new features.
• Collaborate cross-functionally with Sales, Product, and Support to influence the product roadmap.
• Identify recurring friction points and develop long-term solutions to improve customer experience.

Requirements

• 3+ years in B2B Account Management or Customer Success, preferably within the SaaS industry.
• Proven track record of achieving retention and expansion targets.
• Native-level fluency in English.
• Strong analytical skills with proficiency in Excel and BI tools.
• Exceptional presentation skills and ability to translate complex data into narratives.

Nice to have

• Proficiency in additional European languages.

Culture & Benefits

• Competitive compensation with equity ownership and 401(k) company matching.
• Comprehensive medical, dental, and vision insurance, including HSA options.
• Generous time off: 20 vacation days, 12 public holidays, and a 4-week paid sabbatical after 5 years.
• Family support including 12-16 weeks of paid parental leave.
• Wellbeing support via Spring Health with therapy and coaching sessions.
• Flexibility with up to 20 "Work from Anywhere" days per year.