Field Service Technician

TL;DR

Field Service Technician: Performing system imaging, installation, and configuration of OEM operating systems, along with computer hardware troubleshooting, data erasure, and repair with an accent on inventory lifecycle processing and maintaining order processing software knowledge. Focus on resolving hardware issues for desktops, laptops, and tablets, ordering and returning defective parts, and communicating resolutions to end users and other technicians.

Location: Must reside in the Amarillo, TX or Lubbock, TX area.

Salary: $45,000 - $65,000

Company

hirify.global Corp. helps organizations change the world through technology as a $16 billion global provider of IT solutions and services.

What you will do

• Perform system imaging, including the installation and configuration of OEM operating systems.
• Troubleshoot, diagnose, develop and execute documented depot services as required.
• Resolve hardware issues for desktops, laptops, and tablets within required service level.
• Order and return defective PC parts to OEM as needed to meet required SLA’s.
• Communicate resolutions to end users and other technicians.
• Perform inventory lifecycle processing including receiving, quarantine of assets as required, staging for data erasure, system processing for completed devices, picking, and shipping.

Requirements

• Completed Associate’s Degree in computer science, IT, or a related field; certificate of completion from an accredited trade school in a related field; or relevant work experience required.
• Experience with installing, configuring, and troubleshooting IT Hardware.
• Proficiency in using Microsoft Dynamics AX for enterprise resource planning.
• Proficient in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation.
• Understanding of operating systems, boot processes and troubleshooting (Dell, Apple, HP, Lenovo, Cisco, etc...).
• Ability to move or lift up to 50 lbs.

Nice to have

• Experience in a similar role at a VAR or IT Services organization preferred.
• Experience with shipping software such as UPS, FedEx, DHL, etc.
• Warranty Repair Certifications with an OEM (Apple, Dell, HP, Lenovo) preferred.
• Willingness to obtain one of the following certifications within first 6 months of SHI employment: Microsoft MCSE/MCSP, CompTIA A+, HP, Dell, Lenovo, Apple.

Culture & Benefits

• Commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.