Customer Success Representative (Aerospace)

TL;DR

Customer Success Representative (Aerospace): Managing the commercial lifecycle and revenue tracking for satellite bandwidth customers with an accent on contractual deliverables and technical coordination. Focus on aligning engineering teams with customer needs and ensuring accurate revenue forecasting.

Location: San Francisco, USA. U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required

Salary: $70,000 - $125,000 USD

Company

hirify.global builds advanced satellites for high orbits to provide secure, dedicated networks to large enterprises and sovereign governments globally.

What you will do

• Serve as the primary commercial point of contact for satellite bandwidth customers, ensuring all contractual obligations are met.
• Lead responses to commercial requests and partner with Finance to track, manage, and forecast revenue.
• Collaborate with engineering teams to troubleshoot technical issues and understand the mechanics of the satellite network.
• Coordinate across Engineering and Product teams to prioritize customer questions and ensure timely delivery of services.
• Maintain rigorous documentation of customer interactions, project statuses, and commercial commitments.

Requirements

• 1-5 years of professional experience in Account Management, Commercial Operations, or a related customer-facing role.
• U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status Required.
• Degree or professional background in a technical field (e.g., Engineering, Physics, Math, or CS) is preferred.
• Strong financial literacy and comfort with contracts and revenue tracking.
• Willingness to travel up to 20%.

Nice to have

• Experience translating technical "engineer-speak" into "customer-speak".
• Experience working in a high-energy office environment collaborating with engineers in real time.
• Strong skills in analyzing contracts or complex spreadsheets.
• Ability to drive complex projects to completion.

Culture & Benefits

• Competitive base salary with a significant equity package via incentive stock options.
• High-quality company-subsidized healthcare, disability, and life insurance.
• 401(k) retirement planning and flexible PTO.
• Free on-site catered meals.