Card Operations And Services Analyst (Fintech)

TL;DR

Card Operations and Services Analyst (Fintech): Supporting the global card services experience for clients, including end-to-end management of card issues, fraud prevention, and dispute resolution with an accent on maintaining service availability and customer satisfaction. Focus on managing dispute processing for card payment schemes and assisting with investigations related to fraud.

Location: Edmonton, AB, Canada. Hybrid work model.

Salary: $75,000.00 - $85,000.00 CAD

Company

hirify.global is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world.

What you will do

• Monitor and manage the cards service capability to ensure service availability and customer satisfaction.
• Process exceptions, solve problems, and resolve incidents.
• Support front line teams for 2nd level client service enquiries.
• Manage dispute processing for card payment schemes (Visa/Mastercard).
• Assist with investigations related to irregular usage, fraud, and potential fraud.
• Assist in operational and services improvement, including design and delivery of processes and systems.

Requirements

• Knowledge and operational experience of card schemes and systems.
• Experience working with card scheme disputes and chargebacks, and their associated tools and services (VROL, MCOM etc).
• Experience working with card fraud systems, understands card fraud identification and resolution.
• Experience working within a globally distributed services delivery team, coordinating across multiple regions and time zones.
• Knowledge of Salesforce CRM or equivalent.
• Knowledge of support and ticketing systems including Atlassian suite.

Nice to have

• Familiarity with Cardinal 3DS and Feature Space.

Culture & Benefits

• Enjoy work-life balance and flexibility with our hybrid work model, in an inclusive, diverse and non-hierarchal culture.
• Wide range of learning and career development opportunities.
• Encouragement to give back to causes and communities through the Make a Difference program.
• Recognition of effort, technical expertise or support through a range of global and regional channels and awards.
• Fantastic benefits, including primary and secondary gender neutral carer parental leave (16 weeks) or birthday leave.

Hiring process

• AI tools may be used to support certain stages of the hiring process, but final hiring decisions are always made by humans.