Ai Success Manager (AI)

TL;DR

AI Success Manager (AI): Leading successful implementations and long-term customer engagements, ensuring customers achieve real business outcomes through the use of AI with an accent on efficient technical deployment and proactive strategic guidance. Focus on developing and executing joint success plans that drive additional adoption and measurable business value.

Location: Remote (must be located US Pacific time zone)

Salary: $140,000-$200,000 annually

Company

hirify.global is the Work AI platform that helps everyone work smarter with AI, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform.

What you will do

• Help customers achieve real business outcomes through the use of AI.
• Serve as the primary lead on new customer deployments, including hands-on guidance for the setup of SSO and connectors.
• Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations for all stakeholders, timeline, and Services budget.
• Create and execute joint success plans that drive additional adoption, deepen engagement, and result in measurable business value.
• Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary.
• Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives.

Requirements

• 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader.
• Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures.
• Strong organizational, project management, and communication abilities.
• This role is remote (must be located US Pacific time zone)

Culture & Benefits

• Competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
• Home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
• Vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
• Committed to an inclusive and diverse company.

Hiring process

• Complete a brief AI-focused exercise or discussion so we can understand how you think about, design, and use AI to drive impact in your role.