Virtual Auto Appraisal Claims Negotiator (High-Volume Desk)

TL;DR

Virtual Auto Appraisal Claims Negotiator: Researching and negotiating complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines. Focus on maintaining quality while meeting or exceeding a threshold of 10–16 claims per day and resolving technical challenges with diplomacy, precision, and adherence to established guidelines.

Location: Remote based in the U.S. but is not eligible for hire in CA, CO, NY, WA, KY, MT, WY, MA, OR, IL, HI, UT, or AK.

Company

hirify.global is the industry leader in virtual property damage claims, providing the cloud-based architecture and elite technical expertise that over 170+ P&C Carriers, MGAs, and TPAs rely on to deliver precise outcomes.

What you will do

• Negotiate complex supplements and repair logic with body shops, ensuring estimates comply with carrier guidelines.
• Manage a high-speed desk, maintaining quality while meeting or exceeding a threshold of 10–16 claims per day.
• Utilize CCC One and other estimating platforms to write fair and accurate estimates to return vehicles to preloss condition based on photos.
• Maintain meticulous, real-time documentation of all interactions with internal and external customers, ensuring clarity and process compliance.
• Demonstrate the ability to pivot between diverse carrier workflows while maintaining a consistent, polished professional tone in both written and verbal correspondence.
• Effectively represent hirify.global and our carrier partners by resolving technical challenges with diplomacy, precision, and adherence to established guidelines.

Requirements

• 3–6 years of auto physical damage claims handling experience preferred.
• Minimum of 2 years of experience writing auto property claims and a deep understanding of DRP (Direct Repair Program) workflows.
• History of handling 10–16 desk reviews per day or experience in high-volume CAT deployments.
• Proven history of personal ownership over $100k+ in monthly individual sales.
• Extensive working experience in CCC One is required.
• Preference for candidates with experience in high-competition, high-volume metro markets (e.g., Dallas, Chicago, Tampa).
• Must currently hold a valid state insurance appraisal license or complete an online licensing class (paid for by hirify.global).

Culture & Benefits

• Choose from 2 robust medical plans through Blue Cross Blue Shield, with company contribution to HSA for high-deductible health plan enrollees.
• Offer two dental plans and one vision plan to keep you and your family healthy.
• Enjoy company-paid Short Term Disability, Long Term Disability, and Life Insurance.
• 401(k) with a 4% company match.
• Flexible PTO and 7.5 company-observed holidays.
• Engage through remote team events, Employee Resource Groups (ERGs), and active digital communities.
• Rapid advancement path with quarterly opportunities for promotion based strictly on your production and technical mastery.

Hiring process

• Candidates may be required to complete a CCC technical proficiency assessment.