Enterprise Account Manager (Fintech)

TL;DR

Enterprise Account Manager (Fintech): Managing a portfolio of high-value accounts ($3M+ ARR) to drive retention and expansion within an open payments platform with an accent on strategic relationship building and commercial execution. Focus on aligning stakeholders, identifying growth opportunities through product usage data, and optimizing payment orchestration for enterprise clients.

Location: Remote (UK). Must be currently legally authorized to work in the UK.

Company

hirify.global is a leading Open Payments Platform providing vendor-agnostic infrastructure that allows businesses to connect to any payment gateway, processor, or fraud tool through a single API.

What you will do

• Manage a book of high-value customer accounts with $3M+ in ARR.
• Lead account planning and deliver quarterly business reviews with clear success metrics.
• Build strategic multi-threaded relationships across complex customer organizations.
• Forecast retention and expansion while identifying and mitigating potential portfolio risks.
• Analyze product usage and customer data to identify growth opportunities and influence internal roadmap decisions.
• Execute renewal and upsell strategies, including detailed contract structuring.

Requirements

• 3+ years of experience in Account Management, Customer Success, or B2B SaaS Sales with quota-carrying responsibilities.
• Experience with consumption-based or API-first SaaS models.
• Proven track record of managing $3M+ ARR with high retention and growth outcomes.
• Operational discipline with Salesforce, Clari, and account planning tools.
• Current legal authorization to work in the UK without future sponsorship.
• Willingness to travel.

Nice to have

• Background in payments, fintech, or infrastructure SaaS.
• Experience in startup-to-growth stages, specifically scaling from $20M to $100M ARR.
• Experience navigating evolving product offerings and pricing models.
• Comfort with hybrid customer models (self-serve, mid-market, enterprise).

Culture & Benefits

• Competitive salary, equity, and pension contributions.
• Health Cash Plan through HealthShield and group life/disability coverage.
• Open Paid Time Off policy and 12 weeks of paid parental leave.
• Monthly home working and digital lifestyle stipends, plus a new MacBook.
• $1,000 annual professional development stipend.
• Flexible, remote-friendly environment with occasional visits to US HQ.