Customer Success Manager (AdTech)

TL;DR

Customer Success Manager (AdTech): Managing end-to-end client relationships for a unified measurement platform with an accent on product adoption and strategic growth. Focus on guiding senior marketing leaders through onboarding, managing escalations, and aligning platform capabilities with customer business goals.

Location: NYC Global HQ

Salary: $54,000 - $101,000

Company

A leader in digital performance solutions helping brands and agencies verify, optimize, and prove the effectiveness of digital advertising through unbiased data and analytics.

What you will do

• Lead end-to-end client relationships, including onboarding, platform walkthroughs, and executive-level status calls.
• Drive product adoption by connecting platform capabilities to customer goals and embedding the tool into daily decision-making.
• Manage client challenges and escalations with a solutions-oriented approach to preserve trust.
• Coordinate multiple accounts by applying strict prioritization and time-management structures.
• Partner with Product, Engineering, and Support teams to provide structured feedback and improve customer outcomes.
• Identify and execute opportunities to expand product usage and demonstrate value across client organizations.

Requirements

• 3+ years of experience in customer success or account management within SaaS, ad tech, or martech.
• Strong analytical skills to help customers apply platform data to their business goals.
• Excellent communication skills and executive presence for managing sensitive client conversations.
• Proven ability to handle shifting priorities and escalations professionally.
• High level of organization and discipline in managing a diverse portfolio of accounts.

Nice to have

• Experience in digital marketing, analytics, or campaign management.
• Familiarity with various marketing channels and measurement approaches.
• Exposure to marketing budgets, attribution models, or performance reporting tools.

Culture & Benefits

• Competitive salary based on experience and internal equity.
• Eligibility for bonus and commission.
• Equity packages.
• Comprehensive corporate benefits package.