Mid-Market Customer Success Manager (Web3)

TL;DR

Mid-Market Customer Success Manager (Web3): Managing a strategic portfolio of mid-market customers to drive retention, expansion, and long-term value realization with an accent on strategic partnership and risk mitigation. Focus on leading end-to-end renewal cycles, conducting strategic business reviews, and aligning platform capabilities with customer compliance goals.

Location: Hybrid (New York, United States)

Compensation: $100,000 – $130,000

Company

hirify.global provides blockchain analytics and compliance solutions to prevent financial crime and ensure cryptocurrency is safe and accessible.

What you will do

• Own the health, retention, and expansion pipeline across a mid-market customer portfolio.
• Act as the primary strategic point of contact for in-region customers, building relationships with operational and executive stakeholders.
• Develop structured account plans to drive adoption, value realization, and renewal readiness.
• Lead end-to-end renewal cycles, forecasting risk and negotiating commercial terms.
• Identify and champion expansion opportunities by partnering with Product to position additional solutions.
• Run strategic business reviews to demonstrate ROI and strengthen executive alignment.

Requirements

• Proven experience in Customer Success, Account Management, or Renewals within a B2B SaaS environment.
• Strong track record of forecasting pipelines accurately and mitigating churn risk.
• Ability to translate technical product capabilities and insights into tangible business value for customers.
• Experience conducting strategic business reviews and delivering executive-level presentations.
• Proficiency in using AI-based productivity, customer engagement, and analytics tools.
• Must be based in New York, United States for a hybrid work arrangement.

Nice to have

• Spanish language proficiency.
• Knowledge or experience in AML, particularly within crypto or financial services.
• Familiarity with blockchain, Web3, or digital assets.
• Interest in public speaking and representing the company at industry events.

Culture & Benefits

• Professional development budget for personal growth and learning.
• Collaborative environment that encourages challenging the status quo and innovation.
• Commitment to diversity, inclusion, and psychological safety.
• Opportunity to work in a global company with teams in the UK, USA, Singapore, and Tokyo.