IT Support Specialist (AI)

TL;DR

IT Support Specialist (AI): Managing and supporting Mac-only endpoints and cloud-based systems for an AI observability platform with an accent on security, compliance, and device management. Focus on administering Google Workspace, Kandji MDM, and ensuring SOC 2/ISO 27001 compliance across a remote-first organization.

Location: Must be based in the San Francisco Bay Area for as-needed office attendance and team events.

Salary: $90,000 – $125,000

Company

hirify.global is a Series C AI & Agent Engineering observability and evaluation platform empowering engineers to ship reliable AI agents and applications.

What you will do

• Provide Tier 1 and Tier 2 support for a remote workforce using MacBooks exclusively.
• Administer user accounts and access across Google Workspace, Office 365, Zoom, Atlassian tools, and GitHub.
• Enforce device security and compliance policies through Kandji MDM and Bitdefender.
• Support audits and evidence gathering for ISO 27001, SOC 2 Type II, and PCI DSS compliance.
• Assist in responding to security questionnaires for sales enablement.
• Identify opportunities for automation and maintain standard operating procedures for IT systems.

Requirements

• 2+ years of experience in IT support or systems administration in a Mac-only, remote-first environment.
• Hands-on experience with Google Workspaces admin console, SSO, and Kandji or similar MDM solutions.
• Familiarity with compliance frameworks such as SOC 2 Type 2, ISO 27001, and PCI DSS.
• Must be based in the San Francisco Bay Area.
• Strong understanding of identity and access management principles.
• Proficiency in a scripting or programming language.

Culture & Benefits

• Comprehensive health package including medical, dental, and vision insurance.
• 401(k) plan and unlimited paid time off.
• Generous parental leave and mental/wellness support.
• Monthly WFH stipend for co-working spaces.
• Inclusive culture with focused subgroups and diversity initiatives.