IT Service Desk Analyst II (AI)

TL;DR

IT Service Desk Analyst II (Enterprise IT): Providing technical IT support for a global user base across Apple, Microsoft, and Google ecosystems with an accent on device management and endpoint security. Focus on administering Jamf MDM, managing SaaS platforms, and optimizing IT workflows using AI-powered productivity tools.

Location: Must be based in Omaha, Nebraska, United States (Hybrid/Onsite required for office equipment management)

Company

hirify.global is a leading AI-powered marketing platform designed to boost growth and profitability for the hospitality and travel industry.

What you will do

• Deliver day-to-day IT service desk support for US-based and global remote users across hirify.global and RateGain.
• Manage the full lifecycle of Apple and Windows devices using Jamf MDM and endpoint security tools.
• Administer and troubleshoot Google Workspace, Microsoft 365, Slack, and Salesforce platforms.
• Coordinate global hardware procurement and maintain an accurate compute asset inventory.
• Coordinate technical provisioning and onboarding for new employees globally.
• Support office infrastructure including printers, video conferencing systems, and Cisco Meraki network hardware.

Requirements

• Must be based in or be able to work from the Omaha, Nebraska office to support hardware setup and stocking.
• 2-4 years of experience in Service Desk or IT Technician roles, including VIP support.
• 2-4 years of professional Apple Mac desktop and laptop support experience.
• Proficiency in Google Workspace and Microsoft 365 administration.
• Experience with Jamf Pro or equivalent MDM and endpoint security tools (EDR/XDR).
• Associate’s degree in IT Management or technical certifications (e.g., CompTIA A+, Apple ACSP, ITIL Foundation).

Nice to have

• Apple Genius Bar or ACSP certification.
• Familiarity with AI-powered productivity tools like Microsoft Copilot or Google Gemini.
• Experience with Cisco Meraki network equipment.

Culture & Benefits

• Growth opportunities with dedicated training and support.
• Ownership of creative and challenging IT projects.
• 20 hours of paid volunteer time per year.
• Flexible vacation days and competitive localized benefits.
• Vibrant, social environment focused on teamwork and core business values.