Community Manager, Social (Fintech)

TL;DR

Community Manager, Social (Fintech): Managing day-to-day community engagement across major social platforms with an accent on authentic brand voice and financial compliance. Focus on monitoring community sentiment, executing community-first activations, and translating social metrics into actionable product insights.

Location: Must be based in Menlo Park, CA or New York, NY; in-person attendance expected at least 3 days per week.

Salary: $80,000 – $120,000 USD (depending on location zone)

Company

A financial services company on a mission to democratize finance for all.

What you will do

• Manage daily community operations and engagement across X, Reddit, TikTok, YouTube, and Instagram.
• Engage authentically with retail investors by leveraging deep knowledge of online finance culture and humor.
• Monitor community sentiment and utilize social listening tools to deliver actionable insights to product and marketing teams.
• Ideate and execute community-first events, such as live AMAs and platform-specific Q&As.
• Stay current with algorithms, trends, meme formats, and FinTwit narratives to keep the brand relevant.
• Ensure all community communications adhere to strict financial regulations and content standards.

Requirements

• 4+ years of experience in social media or community management, preferably in consumer tech or fintech.
• Native understanding of platform nuances for X, TikTok, Reddit, and Instagram.
• Exceptional written and verbal communication skills with the ability to adapt tone for different audiences.
• Data-driven mindset to translate social metrics into actionable strategy.
• Ability to thrive in a highly regulated industry with strict compliance and legal guardrails.
• Must be based in Menlo Park, CA or New York, NY.

Nice to have

• Deep knowledge of finance and crypto communities on social media.
• Familiarity with enterprise social listening tools (e.g., Sprout Social, Sprinklr, Meltwater).
• Experience leveraging generative AI tools for content ideation and data analysis.

Culture & Benefits

• Performance-driven compensation including bonus programs and equity ownership.
• Comprehensive health insurance (100% paid for employees, 90% for dependents) and 401(k) matching.
• Flexible lifestyle wallet for wellness, learning, and other personal needs.
• Paid time off, sick leave, parental leave, and company holidays.
• High-end office experience with catered meals and collaborative workspaces.