Legal Intake Specialist (Criminal Defense)

TL;DR

Legal Intake Specialist (Criminal Defense): Serve as the first point of contact for potential clients by conducting structured intake interviews and managing case data in criminal defense matters with an accent on accurate information gathering, urgency assessment, and client communication. Focus on handling distressed callers professionally, escalating critical cases, and maintaining compliant documentation.

Fully Remote. Preferred location: Latin America, South Africa. Working hours: 9:00 am - 5:00 pm EST. Holidays: US Federal Holidays.

USD 1000 - USD 1400 per month

Company

US-based Criminal Defense Law Firm committed to delivering strong legal representation with a client-focused approach.

What you will do

• Answer incoming calls and respond to urgent client inquiries professionally.
• Conduct structured intake interviews for criminal defense matters, gathering detailed case information.
• Enter, update, and manage client data in case management software like Filevine or Clio.
• Assess urgency, escalate critical matters, and schedule follow-ups.
• Provide receptionist support including call routing, message taking, and email responses.
• Ensure all documentation is accurate, complete, and compliant with firm procedures.

Requirements

• 2+ years of experience in legal intake, criminal defense case management, or receptionist roles within a US law firm
• Fluency in Spanish and English (spoken and written)
• Strong organizational skills to manage multiple calls and tasks simultaneously.
• Experience using Filevine, Clio, or similar legal case management systems.
• Ability to remain empathetic, calm, and professional with distressed callers.
• Excellent written and verbal communication skills.

Nice to have

• US Law firm experience.

Culture & Benefits

• Fully remote work arrangement.
• Professional environment focused on client care and integrity.
• Top agencies and startups via hirify.global for fulfilling roles.