Customer Architect

TL;DR

Customer Architect (SaaS/MDM): Foster strong customer relationships and maximize value from hirify.global platform with an accent on strategic technical alignment, operational excellence, and expedited issue resolution. Focus on serving as technical expert, delivering workshops, managing escalations, and advocating for customer needs through highly technical discussions and proactive guidance.

Location: Florida, North Carolina, South Carolina, New York, New Jersey, Massachusetts. Flexible work arrangements. Ability to travel to customer sites upon request.

Company

hirify.global is a cloud-native SaaS platform that harmonizes, unifies, and governs data across sources for enterprise AI, trusted by 200+ largest brands in life sciences, financial services, healthcare, and technology.

What you will do

• Serve as technical expert on hirify.global platform capabilities, aligning solutions with customer business needs.
• Present architectural designs including integration approaches and deliver workshops to promote best practices.
• Provide hands-on technical support with customer engineering, advanced teams, and cross-functional groups.
• Manage customer tickets, escalations, and product enhancement requests as single point of contact.
• Ensure seamless onboarding, participate in executive reviews, CSAT/NPS surveys, and stay ahead of industry trends.
• Advocate for customer needs by translating them into documentation and enhancement requests.

Requirements

• Bachelor’s degree in computer science, engineering, or similar field.
• 5+ years in technical support and supporting enterprise SaaS products in customer-facing roles.
• 3+ years with public clouds (AWS/GCP/Azure), REST APIs, integration tools, and MDM solutions.
• Experience with observability tools (LogDNA, CloudWatch) and interfacing with product/engineering teams.
• Excellent reporting/analytical skills for dashboards and action-oriented insights.
• Strong communication, problem-solving, risk management, project management, and accountability.

Nice to have

• Prior experience with data products in enterprise space.
• Experience with Salesforce, Snowflake, Google BigQuery.

Culture & Benefits

• Customer First values with commitment to excellence, collaboration, and continuous improvement.
• Distributed workforce with flexible work arrangements to balance personal and professional lives.
• Recognition for technology, culture, and people; focus on innovation and digital transformation.