Junior IT Helpdesk Specialist - Spanish

TL;DR

Junior IT Helpdesk Specialist (Spanish): Provide 12/5 helpdesk support, monitor systems, and troubleshoot Level 1/2 issues with an accent on Windows/Linux maintenance, networking, and Active Directory. Focus on root cause analysis, incident resolution within SLAs, and developing preventive measures and support plans.

Location: Hybrid in Bitola, Ohrid, Skopje

Company

Global provider of business and tech advisory, enterprise solutions, CX/UX/UI design, managed services, product and software development with 6000+ specialists.

What you will do

• Deliver 12/5 helpdesk support and monitor systems
• Troubleshoot and resolve Level 1/2 problems within SLAs
• Analyze root causes of malfunctions and drive incident resolution
• Develop support plans, preventive measures, and document procedures
• Collaborate with business partners, vendors, and technical groups for escalations
• Prioritize issues and implement process improvements to minimize production impact

Requirements

• Advanced written and verbal proficiency in Spanish
• Advanced written and verbal proficiency in English
• Experience as Helpdesk or support specialist
• Experience in Windows and Linux system support and maintenance
• Troubleshooting skills in multi-user environments
• Base knowledge of Active Directory, Exchange, LAN/WAN, TCP/IP, firewalls, VLANs, and network security
• Knowledge of internet protocols (HTTP, FTP, SCP, DNS) and monitoring tools
• Ability to prioritize, multitask, work independently or in teams, assess risks, and make decisions

Culture & Benefits

• Equal opportunities regardless of race, ethnicity, gender, disability, age, or other characteristics
• Diverse and inclusive work environment where everyone shapes growth
• Support for career development and leadership

Hiring process

• Application review and Talent Acquisition interview
• Technical interview to assess expertise and problem-solving
• Optional customer interview and job offer