Technical Support Consultant (Networking)

TL;DR

Technical Support Consultant (Networking): Providing high-level technical assistance via email and chat for global SaaS and software brands with an accent on network infrastructure and protocols. Focus on troubleshooting VPN tunnels, analyzing log files, and resolving complex connectivity issues across multiple operating systems.

Location: Remote; must be based in Brazil, Argentina, Mexico, Ecuador, Colombia, or Chile

Company

hirify.global is a global Intelligent Support-as-a-Service provider collaborating with top-tier tech companies to deliver world-class customer and technical support.

What you will do

• Deliver outstanding technical support via emails and chats.
• Build and maintain strong, lasting customer relationships.
• Collaborate with developers and cross-functional specialists to resolve technical issues.
• Maintain a deep understanding of client solutions and consistently meet KPIs.
• Handle sensitive customer data with strict adherence to security protocols.

Requirements

• English: C1 level or higher required.
• Must be located in one of the following countries: Brazil, Argentina, Mexico, Ecuador, Colombia, or Chile.
• Proven experience in a technical support role.
• Strong networking expertise: IPsec Tunnels, DNS, packet tracing, firewalls, VPN, routing, and split tunneling.
• Knowledge of network protocols including OpenVPN, IKEv2, and WireGuard.
• Ability to read log files and familiarity with Windows, Linux, MacOS, Android, and iOS.
• PC with at least 8GB RAM and stable internet (min 50 Mbps download / 40 Mbps upload).

Nice to have

• Experience with AWS or Azure.
• Knowledge of IDP/SSO functions (G-Suite, Azure AD).
• Direct customer-facing experience.

Culture & Benefits

• Full remote cooperation with a flexible schedule.
• Compensation paid in USD.
• Inclusive international environment and a culture built on trust with no time-tracking.
• Internal health policy and focus on balance between project workload and personal time.
• Support for self-development and professional growth.