HR/People Operations Specialist

TL;DR

HR/People Operations Specialist (AI CX): Manage end-to-end employee lifecycle processes and HR operations with an accent on onboarding, offboarding, compliance, and data management. Focus on building scalable HR systems, supporting recruiting coordination, and delivering seamless employee experiences in a high-growth environment.

Location: Remote (New York / US-based applicants, E-Verify for work authorization

Company

Leading agentic AI platform for enterprise customer experience working with global brands like Delta Airlines, MetLife, MGM, and United.

What you will do

• Manage end-to-end employee lifecycle including onboarding, offboarding, and internal transitions
• Maintain HR systems, employee records, and generate reports for analytics and decision-making
• Support compliance, policies, audits, and regulatory requirements
• Coordinate compensation, benefits administration, payroll inputs, and employee queries
• Assist recruiting operations like interview scheduling, candidate communication, and offer coordination
• Implement People programs, process improvements, and cross-functional initiatives

Requirements

• 3-5+ years in HR, People Ops, or related field
• Strong understanding of HR processes, employment practices, and compliance
• Experience with HRIS systems (e.g., Justworks, Rippling, Workday, BambooHR)
• Proactive mindset, organizational skills, attention to detail, and ability to handle sensitive information
• Strong communication, interpersonal skills, and managing multiple priorities in fast-paced environment
• Familiarity with recruiting tools and ATS platforms

Nice to have

• Experience supporting global or distributed teams
• Exposure to compliance across multiple jurisdictions
• Interest in People analytics, systems, and process improvement

Culture & Benefits

• High-impact role in fast-growing AI company with room to grow
• Collaborative, fast-paced, people-first culture
• Work closely with leadership, People team, Finance, Legal, and business leaders
• Opportunity to shape employee experience and build scalable People function