Senior Help Center Content Manager (Gaming)

TL;DR

Senior Help Center Content Manager (Gaming): Managing the strategy and lifecycle of a high-traffic player support help site with an accent on information architecture, taxonomy, and SEO. Focus on optimizing self-service content, integrating AI-assisted support structures, and ensuring launch readiness for gaming products.

Location: Redmond, WA

Salary: $43.27–$45.67 per hr

Company

hirify.global is a technology solutions firm that helps organizations unlock value from existing assets by leveraging cutting-edge technology to create new revenue streams.

What you will do

• Own the full lifecycle of help site content, including creation, editing, publishing, maintenance, and optimization.
• Write player-friendly help articles, FAQs, troubleshooting guides, and account support workflows.
• Collaborate with release and product stakeholders to ensure patch notes and launch content are delivered on time.
• Improve information architecture, tagging, and taxonomy to enhance searchability and discoverability.
• Structure content to support AI-assisted experiences, chatbots, and virtual assistants.
• Track and report on content performance metrics, including search effectiveness, deflection, and SEO.

Requirements

• 4+ years of experience in help center, support content, or knowledge base management.
• 3+ years of experience with content governance, information architecture, and taxonomy.
• 3+ years of experience using SEO fundamentals and content performance analytics.
• Strong writing and editing skills with the ability to communicate in a user-friendly voice.
• Experience managing content calendars and publishing workflows in high-volume environments.
• Must be based in the USA (Redmond, WA)

Nice to have

• Experience in gaming or other fast-paced consumer environments.
• Familiarity with Zendesk Guide or similar CMS tools.
• Understanding of how structured content supports AI-assisted support and search automation.
• Background in entertainment, software, or digital products.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401k program and Flexible Spending Account (FSA).
• Competitive PTO and parental leave.
• Opportunities for professional growth and development.