Lead Performance Analyst

TL;DR

Lead Performance Analyst: Lead development of performance measurement frameworks across digital products, services, and client engagements with an accent on KPI standards, reporting, dashboarding, and analytical quality assurance. Focus on coaching analysts, influencing senior stakeholders, and promoting data-driven culture in multidisciplinary teams.

West Midlands Only On Site

Company

Digital services provider working with multidisciplinary teams in data, AI, software engineering, product, QA, and delivery for clients and end users.

What you will do

• Lead development of performance measurement frameworks across multiple products, services, or client engagements.
• Set standards for KPIs, benefits measurement, reporting, dashboarding, and quality assurance of analytical outputs.
• Coach and support analysts in applying methods and communicating insights effectively.
• Act as escalation point for complex performance questions, data quality issues, and stakeholder challenges.
• Influence senior stakeholders with practical strategic and tactical recommendations from complex analysis.
• Promote data-driven culture ensuring evidence improves decisions and outcomes.

Requirements

• West Midlands Only On Site
• Strong experience leading performance analysis for digital products, services, or transformation programmes.
• Expert knowledge of performance measurement, KPI design, analytics tooling, and reporting standards.
• Ability to supervise analysis techniques and assure quality of analytical outputs.
• Confident stakeholder management, influencing and challenging senior audiences.
• Experience mentoring analysts and building analytical capability in multidisciplinary teams.
• Strong knowledge of security, data privacy, ethical, and operational constraints.

Nice to have

• Experience defining analytics strategy, data implementation, or service performance models.
• Experience with cloud analytics, BI platforms, digital analytics, and data visualisation standards.
• Experience in public-sector, regulated, or high-assurance delivery environments.