Senior Performance Analyst

TL;DR

Senior Performance Analyst: Lead day-to-day performance analysis for projects and services, designing KPIs, measurement frameworks and dashboards with an accent on complex data analysis and actionable insights. Focus on integrating quantitative data with qualitative evidence, quality assurance of performance data, and guiding multidisciplinary teams.

Location: West Midlands Only On Site

Company

Digital services company working with multidisciplinary teams in data, AI, software engineering, product, QA and delivery for clients and end users.

What you will do

• Design and maintain performance measurement frameworks including KPIs, goals, user needs and benefits.
• Carry out complex analysis using multiple data sources and translate into clear recommendations.
• Develop dashboards, reports and visual stories for different audiences.
• Lead quality assurance of performance data including cleansing, validation and limitations explanation.
• Collaborate with product, delivery, user research, data and client teams throughout product life cycle.
• Support, delegate to and upskill other analysts.

Requirements

• Strong experience in digital or service performance analysis, KPI design and reporting.
• Proficiency in analytical tools and techniques for service data.
• Ability to communicate complex data as compelling, accessible and actionable insights.
• Understanding of product or service life cycles and evolving measures.
• Experience integrating quantitative data with user research or qualitative evidence.
• Good knowledge of data privacy, security and analytical quality assurance.

Nice to have

• Experience with Power BI, GA4, SQL, Python, R or similar.
• Experience mentoring junior analysts or improving processes.
• Experience in Agile, public-sector or user-centred digital delivery.

Culture & Benefits

• Work with multidisciplinary teams to create practical outcomes.
• Focus on reliable measures for progress, value and user outcomes.
• Repeatable, assured and continuously improved analytical processes.