Customer Success Manager (Germany, Edtech)

TL;DR

Customer Success Manager (Germany, Edtech): Ensure successful adoption of AI-powered math education platform in partner schools and districts with an accent on onboarding, training, and long-term engagement. Focus on building relationships with teachers, students, and school leaders, analyzing usage data, and providing customer insights to shape product development.

Onsite in Berlin, Germany (Friedrichstraße 68, 10117) – 5-day in-office policy.

Company

Fast-growing edtech company transforming math education with AI, turning handwritten solutions into digital insights for teachers and real-time student progress visibility.

What you will do

• Own the full customer journey from onboarding to long-term adoption in schools and districts.
• Deliver engaging training sessions (virtual and in-person) and visit classrooms to observe platform usage.
• Build strong relationships with teachers, students, school leaders, and local authorities.
• Handle technical operations including user management, rostering, troubleshooting, and usage data analysis.
• Act as the voice of customers internally, turning insights into product improvements.

Requirements

• Fluent in German (native or C1-C2) and English
• Proven track record in Customer Success or customer-facing roles
• Exceptional communication and relationship-building skills
• High energy, self-driven, solution-oriented, and confident speaking to groups
• Bachelor's degree or equivalent
• Ready to work onsite in Berlin (5-day in-office policy)

Nice to have

• Startup experience
• Background in education or pedagogy

Culture & Benefits

• Play a key role in a young, ambitious company with meaningful impact on education.
• Fun environment with fantastic colleagues and great learning opportunities.
• Competitive remuneration and annual company trip.

Hiring process

• Screening interview
• Trajectory interview
• Focus interview
• Bar raiser