Customer Support Specialist – Egypt

TL;DR

Customer Support Specialist (Egypt): Efficiently respond and communicate with clients via live chat to understand and service their needs, analyze customer data for recommendations and resolutions. Focus on resolving product or service concerns, building rapport, diffusing conflicts, and meeting quality standards.

Location: Remote from Middle East and North Africa (Egypt)

Company

Dynamically growing company with its own product.

What you will do

• Respond and communicate with clients to understand and service their needs via live chat.
• Analyze customer data to make recommendations and resolve problems.
• Clarify issues, determine causes, select and explain solutions, and follow up for resolution.
• Build rapport, diffuse conflicts, and foster long-term relationships for repeat business.
• Contribute to team efforts and maintain quality standards in customer adjustments.

Requirements

• Proficiency in speaking and writing Arabic and English (French advantageous)
• Computer literacy and basic knowledge of Google Workspace (Docs, Sheets, Disc).
• Ability to identify problem-solving approaches and present solutions verbally and in writing.
• Strong interpersonal skills, professionalism, attention to detail, and punctuality.
• Own laptop (Windows with 16GB RAM min or Mac 2015+ model) and stable internet

Culture & Benefits

• Trainee period provided.
• Competitive salary.
• 12 shifts annual leave and 8 shifts sick leave per year.
• Shift schedule with remote work.
• Budget for professional development, language learning, and healthcare expenses.