Technical Customer Support Executive (AI)

TL;DR

Technical Customer Support Executive (AI): Providing technical assistance and troubleshooting for an AI-powered customer experience analytics platform with an accent on API integration, cloud platforms, and user guidance. Focus on resolving complex technical issues, collaborating with engineering teams, and improving support documentation.

Location: Remote (Egypt)

Company

hirify.global is a fast-growing company building an industry-leading AI-powered customer experience analytics platform.

What you will do

• Respond to customer inquiries via phone, email, and chat with technical expertise.
• Troubleshoot and resolve technical issues related to the platform.
• Guide customers through product features, configuration settings, and usage best practices.
• Document and escalate complex technical problems to development or engineering teams.
• Maintain detailed records of interactions and resolutions within CRM systems.
• Collaborate with product and QA teams to communicate customer feedback and advocate for improvements.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in technical customer support, preferably in SaaS or technology companies.
• Strong understanding of software applications, APIs, and cloud platforms.
• Fluency in English is required.
• Familiarity with CRM tools such as Zendesk, Freshdesk, or Jira Service Desk.
• Ability to troubleshoot and diagnose problems systematically.

Culture & Benefits

• High-impact role shaping the future of the QA organization.
• Opportunities to work with modern engineering practices and advanced tooling.
• Collaborative culture focused on ownership, innovation, and continuous improvement.
• Professional growth within a fast-growing technology company.