Customer Service Representative

TL;DR

Customer Service Representative: Managing customer inquiries across multiple languages while maintaining high service quality and performance standards. Focus on resolving complex issues, coordinating with internal departments, and ensuring accurate documentation within CRM systems.

Location: Must be based in Riyadh, Saudi Arabia (Hybrid work model available).

Компания

hirify.global is a large international multicultural company focused on providing financial services and tax-free shopping solutions with a commitment to sustainability and career growth.

Что делать

• Communicate with customers via phone and written channels while adhering to defined SLA and quality standards.
• Maintain accurate records of customer interactions and contacts in the logging software.
• Research information using internal systems to provide complete and correct answers.
• Coordinate with team members and internal departments to resolve complex inquiries.
• Identify and escalate priority issues to ensure timely resolution.
• Recommend process improvements to enhance service efficiency.

Требования

• Must be based in Riyadh, Saudi Arabia.
• Fluent English (B2 level) required.
• Fluent knowledge of a second foreign language (upper-intermediate).
• Previous experience in customer service is an advantage.
• Proficiency with MS Office and experience with Salesforce.
• Secondary or University degree.

Культура и преимущества

• Multicultural international work environment with global career opportunities.
• Flexible work environment balancing remote and office presence.
• Access to ongoing training and professional development resources.
• Commitment to work-life balance and team spirit.