Customer Support Specialist

TL;DR

Customer Support Specialist: Provide first-line customer support for a loan origination system platform with an accent on communication, troubleshooting, and ticket management. Focus on resolving customer issues efficiently while adhering to company policies and maintaining documentation.

Location: Remote (Egypt)

Company

hirify.global develops the Mortgage Cadence Platform, an all-in-one loan origination system with customizable workflows and robust APIs.

What you will do

• Act as the first point of contact for customer support inquiries
• Communicate clearly and professionally with customers in a customer-facing role
• Troubleshoot, diagnose, and resolve issues within agreed service levels
• Log, track, and manage tickets using the ticketing system
• Escalate issues to relevant teams when required and follow up to closure
• Maintain accurate documentation of issues and resolutions

Requirements

• Location: Must be based in Egypt
• Impeccable communication skills
• Strong attention to detail and troubleshooting ability
• Ability to multitask and prioritize
• Strict adherence to company policies and procedures
• Mortgage knowledge and prior support experience preferred