Customer Support Specialist (Japanese Speaker)

Location: East Asia; remote work opportunity

Company

A dynamically growing company offering customer support services for its clients.

What you will do

• Respond to clients through live chat, messengers, ticketing systems, and phone.
• Analyze customer data and provide appropriate recommendations.
• Clarify customer problems, identify causes, explain solutions, and follow up on resolutions.
• Build positive long-term client relationships and manage conflicts or misunderstandings.
• Identify weaknesses in the customer service process and maintain required quality standards.

Requirements

• Proficiency in spoken and written Japanese and English.
• Experience resolving complex issues and communicating with upset or angry clients.
• Understanding of empathy and established customer service practices.
• Strong interpersonal, communication, and conflict-resolution skills with a high level of professionalism.
• Basic knowledge of Google Workspace, including Drive, Sheets, and Docs.
• Personal laptop meeting the stated Windows or Apple Mac requirements and a stable internet connection.

Culture & Benefits

• Remote work opportunity.
• Trainee period.
• 12 shifts of annual leave and 8 shifts of sick leave per year.
• Professional education and language learning budgets.
• Wellness budget for gym memberships, sports gear, and related expenses.