Customer Support Specialist – Japanese Speaker

TL;DR

Customer Support Specialist (Japanese Speaker): Respond to clients via live chat, messengers, ticketing system, and phone to resolve issues and meet needs with an accent on empathy, conflict management, and data analysis. Focus on identifying problem causes, providing tailored solutions, building long-term relationships, and improving service processes.

Location: East Asia, opportunity to work remotely

Company

Dynamically growing company in the financial trading sector.

What you will do

• Respond efficiently to clients across multiple channels to understand and meet their needs
• Analyze customer data to recommend solutions and resolve product/service concerns
• Clarify problems, identify causes, explain solutions, and follow up for resolution
• Build rapport, manage conflicts, and foster positive long-term client relationships
• Contribute to team goals and maintain high quality standards in inquiries

Requirements

• Proficiency in spoken and written Japanese and English
• Basic knowledge of Google Workspace (Drive, Sheets, Docs)
• Experience resolving complex issues and communicating with upset clients
• Understanding of empathy, best customer service practices, and process improvements
• Strong interpersonal/communication skills, professionalism, attention to detail, punctuality
• Personal laptop (Windows 8GB+ RAM or Mac 2015+) and stable internet

Culture & Benefits

• Trainee period for onboarding
• 12 shifts annual leave and 8 shifts sick leave per year
• Professional education budget and language learning budget
• Wellness budget for gym membership and sports gear