Senior Client Support Specialist

TL;DR

Senior Client Support Specialist: Deliver client support in a BPO environment with an accent on English communication, multitasking, and KPI-driven performance. Focus on handling client requests, pulling and presenting reports, and supporting appointment setting while working from a home office with stable internet and backup power.

Location: Work-from-home

Salary: 37,999 gross + 5,000 Client Deployment Allowance

Company

hirify.global provides outsourced support services in a BPO setup.

What you will do

• Provide client support in a BPO environment while meeting KPIs and performance targets.
• Communicate with clients in excellent English and manage multiple tasks at once.
• Pull and present reports as needed for support operations.
• Handle appointment setting activities (plus if experienced).
• Work graveyard shifts and start training immediately.

Requirements

• Minimum 5 years of experience in a BPO setup.
• 2+ years of SME, Assistant Coach, or assistant Team Lead experience is a plus.
• Excellent English communication skills.
• Ability to work graveyard shifts and start training immediately.
• Existing home office setup with a conducive work environment.
• Reliable equipment and connectivity: i5 (7th gen+) or AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, dual monitor, and stable internet with at least 25 Mbps upload/download; backup power and internet required.

Culture & Benefits

• Long-term full-time work-from-home setup.
• Benefits valued at 324,000 pesos annually, including Medicard HMO coverage and other savings/investment programs.
• 15 annual paid leaves for regular employees.
• Performance-based incentives up to 142,000 pesos annually (e.g., Perfect Attendance, KPI Superstars, QA Rockstar).
• Quarterly in-person team-building and annual company outing.
• Career advancement opportunities.

Hiring process

• Training starts immediately; pay begins on day 1 of training.
• Evaluation based on attendance and performance (KPI-related incentives).